Our professional experience covers a diverse range of industry sectors and product categories.
Tourism and hospitality
Foodservice and catering; restaurants, cafes and coffee shops
Construction, real estate & property sector
Education & training
Healthcare and pharmaceuticals
Banking and financial services
Electronics & electricals
Automotive & heavy engineering
FMCG & retail sector
Government services – utilities
Not-for-profit and non-profit sectors
Trade & development agencies
Airlines and aviation sector
Media & entertainment
Customer satisfaction surveys
Customer satisfaction is essential to the survival of businesses. How do you find out whether your customers are satisfied?
The best way to find out whether your customers are satisfied with your company, products or the service received is to ask them. Market Vision provides customer satisfaction measurement services for companies that value their customers' business and loyalty.
Our proprietory model of customer satisfaction measurement guides prioritization of action steps to enhance satisfaction and engagement amongst internal and external stakeholders of an organization.
Employee engagement surveys
Employees are also customers of the organization.Employees' opinions can impact financial performance by affecting retention, quality of work, morale, and productivity, so measuring workers' attitudes and satisfaction with their organization is critical to enhancing Organization Performance.
Market Vision undertakes Employee Satisfaction & Engagment Surveys for several organizations in the Public & Private Sector. Our proprietory model of employee engagement and satisfaction measurement guides prioritization of action steps to enhance loyalty and committment amongst internal stakeholders of an organization.
Service Standard Audits
Service is the key to staying ahead. We provide full-service audits and mystery shopping services that include operational and competitive benchmarking.
We concentrate our resources on evaluating the behaviour of organizations, through their staff, towards customers. This enables us to provide objective insight into performance at the customer interface, and independent diagnosis of the strengths and weaknesses in any service delivery process.
Our methodologies encompass in-person, telephone, email and online interactions with company staff covering all touchpoints.
A powerful diagnostics system to quickly benchmark how prepared your business is for sustainability and growth, compared with business best practice.
It is common for owners of small and medium sized businesses to get so busy handling day-to-day operations, that they have no time for planning. Yet, in an increasingly competitive world, it is imperative that businesses of all sizes have a strategic approach to managing their business.
Business owners need to take a systematic look at every functional area of their business. Periodically.
In order to be better prepared to:
- Meet business challenges
- Identify and solve business problems
- Identify and seize new business opportunities
- Stay ahead of the competition
- Grow revenues and profitability
Contact us now to learn more about this highly efficient and affordable diagnostic system to be better prepared for the future sustainability and growth of your business.
Market Vision provides specific services for the Small & Medium Enterprises (SME) sector.
Whether you are a planning a new business venture or you are the owner of an SME, our aim is to help you grow your business to its full potential.
Depending on the needs of your business and the phase of your business growth, advisory services would include:
product or service development
marketing, branding, sales
Quite often, owners and managers of SMEs get so busy with handling the day-to-day operations of their business, that they have no time for planning the strategic growth of their business to greater profitability. From time to time, it is essential to review the health of your business!
Our Business Accelerator program is a Rapid Diagnostics System that quickly assesses the health of your business in several key areas of your business. Read below for more details.